IT인증시험에 도전해보려는 분들은 회사에 다니는 분들이 대부분입니다. 승진을 위해서나 연봉협상을 위해서나 자격증 취득은 지금시대의 필수입니다. ITExamDump의HDI인증 HD0-200덤프는 회사다니느라 바쁜 나날을 보내고 있는 분들을 위해 준비한 시험준비공부자료입니다. ITExamDump의HDI인증 HD0-200덤프를 구매하여 pdf버전을 공부하고 소프트웨어버전으로 시험환경을 익혀 시험보는게 두렵지 않게 해드립니다. 문제가 적고 가격이 저렴해 누구나 부담없이 애용 가능합니다. ITExamDump의HDI인증 HD0-200덤프를 데려가 주시면 기적을 안겨드릴게요.
HDI인증 HD0-200시험취득 의향이 있는 분이 이 글을 보게 될것이라 믿고ITExamDump에서 출시한 HDI인증 HD0-200덤프를 강추합니다. ITExamDump의HDI인증 HD0-200덤프는 최강 적중율을 자랑하고 있어 시험패스율이 가장 높은 덤프자료로서 뜨거운 인기를 누리고 있습니다. IT인증시험을 패스하여 자격증을 취득하려는 분은ITExamDump제품에 주목해주세요.
여러분은HDI HD0-200인증시험을 패스함으로 IT업계관련 직업을 찿고자하는 분들에게는 아주 큰 가산점이 될수 있으며, 성덩한 IT업계사업자와 한걸음 가까와 집니다.
IT인증시험덤프자료를 제공해드리는 사이트는 너무나도 많습니다. 그중에서 대부분 분들이ITExamDump제품에 많은 관심과 사랑을 주고 계시는데 그 원인은 무엇일가요?바로ITExamDump에서 제공해드리는 덤프자료 품질이 제일 좋고 업데이트가 제일 빠르고 가격이 제일 저렴하고 구매후 서비스가 제일 훌륭하다는 점에 있습니다. ITExamDump 표 HDI인증HD0-200덤프를 공부하시면 시험보는데 자신감이 생기고 시험불합격에 대한 우려도 줄어들것입니다.
시험 번호/코드: HD0-200
시험 이름: HDI (HDI Qualified Help Desk Senior Analyst)
당신이 구입하기 전에 시도
일년동안 무료 업데이트
100% 환불보장약속
100% 합격율 보장
Q&A: 114 문항
업데이트: 2013-11-19
Pass4Tes가 제공하는 제품을 사용함으로 여러분은 IT업계하이클래스와 멀지 않았습니다. Pass4Tes 가 제공하는 인증시험덤프는 여러분을HDI인증HD0-200시험을 안전하게 통과는 물론 관연전업지식장악에도 많은 도움이 되며 또한 우리는 일년무료 업뎃서비스를 제공합니다.
여러분은 우선 우리 ITExamDump사이트에서 제공하는HDI인증HD0-200시험덤프의 일부 문제와 답을 체험해보세요. 우리 ITExamDump를 선택해주신다면 우리는 최선을 다하여 여러분이 꼭 한번에 시험을 패스할 수 있도록 도와드리겠습니다.만약 여러분이 우리의 인증시험덤프를 보시고 시험이랑 틀려서 패스를 하지 못하였다면 우리는 무조건 덤프비용전부를 환불해드립니다.
HD0-200 덤프무료샘플다운로드하기: http://www.itexamdump.com/HD0-200.html
NO.1 An upset, frustrated customer asks to speak to the help desk manager.
What is your most appropriate response? (Choose 1)
A. It would be easier to resolve this call if you calm down
B. I am sorry, but my manager is not available at the moment. May I get her to call you
back
C. I am sorry, but my supervisor does not handle these situations, I can assist you
D. I appreciate your frustration with this, I have experienced this same problem many
times
Answer: B
HDI HD0-200 HD0-200자격증
NO.2 Which three characteristics of a strategically-thinking help desk? (Choose three)
A. Transactional focus
B. Reactive focus
C. Proactive focus
D. Information giving focus
E. Integrated focus
Answer: B, C, D.
NO.3 When designing a help desk technology infrastructure, which two components are most
commonly included? (Choose two)
A. Interactive Voice Response
B. Web Server
C. Telephony system
D. Call logging system
Answer: C, D.
NO.4 You are speaking to Certkiller .com who has an incident that requires you to perform
further research before you can apply a resolution. You document the situation and the
impact.What is the best action to take next? (Choose 1)
A. Close the call
B. Develop a multi-functional team to address the situation
C. Ask your team colleagues to concentrate on this problem with you
D. Explain to the customer what will happen next
Answer: D
HDI기출문제 HD0-200 HD0-200최신덤프
NO.5 How can the help desk be of strategic benefit to the organisation?
(Choose one)
A. It increase staff levels
B. It is a useful source of information
C. It ensures rigid adherence to opertional policies
D. It ensures that customers speak only to the help desk personnel
Answer: B
HDI HD0-200시험문제 HD0-200자료 HD0-200 dump HD0-200
NO.6 What is the best description of multi-tasking? (Choose 1)
A. Delegating all responsibility along with all tasks
B. Completing one job before starting the next one
C. Starting tasks and handling them to subordinates to complete
D. Being capable of handling a variety of problems at the same time
Answer: D
HDI기출문제 HD0-200자격증 HD0-200 HD0-200 HD0-200
NO.7 Which two business needs must be considered when allocating priorities?(Chooose two)
A. The impact on the business
B. The customers status
C. The customers location
D. Service level agreement commitments
Answer: A, D
HDI덤프 HD0-200 HD0-200
NO.8 What are the two most important purposes of an annual survey? (Choose two)
A. To assess IT technical support
B. To evaluate overall satisfaction levels
C. To identify changes customers feel are valuable
D. To measure changes in products and services from the previous year
Answer: B, C
HDI기출문제 HD0-200자격증 HD0-200덤프 HD0-200기출문제
NO.9 You think one of your help desk analysts is suffering from stress.
Which two physical signs best indicate the analyst is experiencing stress? (Choose two)
A. They have a new wardrobe of clothes
B. They seems tense and often have white knuckles
C. They bite their fingernails
D. They have a palllid complextion
E. They often seem short of breath
Answer: B, E
HDI HD0-200 HD0-200 HD0-200 HD0-200자격증
NO.10 Which question should you ask to best assess Certkiller .com's experience and knowledge
level? (Choose 1)
A. What is the error code you see?
B. Have you ever had this error before?
C. What were the circumstances that held to this situation?
D. Have you spoken with the systems administrator?
Answer: C
HDI HD0-200 HD0-200인증
NO.11 What are the three best methods for building rapport among departments within
thesupport organisation? (Choose three)
A. Active Networking
B. Involvement in Project management
C. Participation in company-wide events and initiatives
D. Involvement in cross-functional teams
Answer: A, C, D.
NO.12 What are two of the best ways to demonstrate confidence when on the telephone with a
customer? (Choose 1)
A. Using a confident tone, tell them you dont have a resolution for their incident yet but
you are finding out by using the knowledgebase
B. Using a confident tone, tell the customer you are new to the desk and are transferring
their call
C. Using a confident tone, ask the customer to call a 2nd line team, and provide their
telephone number
D. Using a confident tone, tell the cutomer that you are unable to help them until
tomorrow
Answer: A
HDI pdf HD0-200 HD0-200 HD0-200 HD0-200
NO.13 Why is it important to record and analyse customer complaints? (Choose 1)
A. To gain insight into customer perceptions
B. To identify customers who are never satisfied
C. To prove that other IT groups are meeting customer expectations
D. To demonstrate that customers are not aware of service level agreements
Answer: A
HDI dumps HD0-200덤프 HD0-200
NO.14 You are a help desk analyst and you are having difficulty understanding customer from
another country. What is the best action for you to take? (Choose 1)
A. Ask the customer if there is someone else who speaks your language more fluently
who could assist
B. Ask the customer to email you instead
C. Tell the customer you are sorry but you cannot understand him, and suggest he calls
back another time
D. Tell the customer you will send him a user manual
Answer: A
HDI HD0-200 HD0-200 HD0-200최신덤프 HD0-200자격증
NO.15 A help desk analyst is on the phone with Certkiller .com and does not know the solution
for the problem. What is the best technique for them to use to disengage from the call?
(Choose 1)
A. I have the information. I will get back to you as soon as possible
B. Allow me to check this further. I will call you at 10:00 with an update
C. Let me research this, I will call you back as soon as I have a resolution
D. Permit me to check with some other members of my team, I will get back to you as
soon as I review with this them
Answer: B
HDI HD0-200 HD0-200 HD0-200 HD0-200 pdf HD0-200
NO.16 Which are two characteristics of active listeners? (Choose two)
A. They demonstrate sympathy
B. They use the customer's name
C. They avoid using verbal attends
D. They listen for, and recognise, emotion words
Answer: B, D.
NO.17 Which are two characteristics of active listeners? (Choose two)
A. They acknowledge the customer
B. They know the process for escalating a problem
C. They restate/paraphrase to ensure understanding
D. They understand that evidence and reasoning are critical
Answer: A, C
HDI인증 HD0-200 HD0-200 dump
NO.18 When communicating with Certkiller .com, it is best to avoid_______. (Choose two)
A. Apologies
B. Empathising
C. User of slang
D. Technical terms
Answer: C, D.
NO.19 What are two purposes of an on-going (event) survey? (Choose two)
A. To evaluate overall satisfaction levels with products
B. To measure the quality of a single interaction
C. To assess satisfaction levels with all help desk services
D. To trend levels of customer satisfaction between annual (periodic) surveys
Answer: B, D
HDI시험문제 HD0-200 dump HD0-200최신덤프
NO.20 What are the two most important points to remember in order to manage a call
successfully?
(Choose two)
A. Create a problem-solving work-flow
B. Use the same terminology as the customer
C. Clearly document the situation and the steps taken
D. Give the customer something to do
Answer: B, C.
ITexamdump의 600-199덤프의 VCE테스트프로그램과 MB7-701덤프는 한방에 시험을 패스하도록 도와드립니다. ITexamdump 에서는 최신버전의 HP2-B100시험에 대비한 고품질 덤프와 642-385시험 최신버전덤프를 제공해드립니다. 최고품질 MB5-854시험자료는 100% 간단하게 시험패스하도록 최선을 다하고 있습니다. IT인증시험패스는 이토록 간단합니다.
댓글 없음:
댓글 쓰기